RSUPPORT Co., Ltd. Apps

Plugin:OPPO v1.0 app allows seamless connection with OPPO andOnePlus One mobile devices to use the program and services providedby Rsupport.Rsupport provides remote support service to enterprises based onpowerful and secured mobile cloud, and with this App, users canenjoy the service with latest technology and security.This App has been directly tested and certified by OPPO andOnePlus One to be safely installed and it serves the followingpurposes.•Mobizen (http://www.mobizen.com)- Connect with Smartphone or Tablet from PC (supports USB, Wi-Fi,3G/LTE)- Using Smartphone mirroring, use Android App on PC (UsingInstagram with Mobizen video: http://youtu.be/CphMcAWGLa8)- Record mobile screen: record the screen or take screenshotwithout rooting or special setup.- Mobile contents streaming: access the music and video stored inthe Smartphone without transferring them.- File transfer with Drag & Drop: easily send and receive filesbetween PC and mobile by mouse’s drag & drop.- Smartwork support: make presentation of information on theSmartphone with mirroring, check text messages, email, SNSnotification and missed calls using notification feature.• Dr.OnePlus Service (http://dr.oneplus.cn)- Screen sharing: connect with technical support representative,share the mobile screen to analyze the problem and provide aquicker and more professional solution.- Remote control: launch programs and allow the representative tocontrol the mobile device to directly analyze and solve theproblem.- Every possible communication method in remote support: user canwrite or draw directly on the phone, 2-way text chat and talk whileyou are on the call.​• RemoteCall + mobile pack (http://www.rsupport.com/kr​/products/remotecall/mobilepack)- Screen sharing: connect with technical support representative,share the mobile screen to analyze the problem and provide aquicker and more professional solution.- Remote control: launch programs and allow the representative tocontrol the mobile device to directly analyze and solve theproblem.- Every possible communication method in remote support: user canwrite or draw directly on the phone, 2-way text chat and talk whileyou are on the call.Notes: Plugin:OPPO v1.0 app cannot be executed on its own and itis executed only in the certified device and by the mobile productand service provided by Rsupport.Plugin:OPPO v1.0 app will be automatically installed when usingRsupport’s mobile product and service.Supported Devices :OnePlus Mobiles- OnePlus One/A0001 : support Color OS [not support CM OS]Oppo Mobiles- N1- N1T- N1W- R8007- R801- R803- R805- R807- R809T- R811- R813T- R815T- R817- R819- R819T- R821T- R823T- R827- R827T- R1S/R829- R1S/R829T- R831- R831T- R833- R833T- T29- Ulike/U701- Ulike/U701T- Ulike 2/U705T- U707- U707T- U707W- Find 7/X9006- Find 7a/X9007- Find 3/X905- Finder/X907- Find 5/X909- Find 5/X909TUnsupported devices :Oppo Mobile- Find/X903

Plugin:Pantech v3.0 app allows seamlessconnection with Pantech mobile devices to use the program andservices provided by Rsupport.Rsupport provides remote support service to enterprises based onpowerful and secured mobile cloud, and with this App, users canenjoy the service with latest technology and security.This App has been directly tested and certified by Pantech to besafely installed and it serves the following purposes.•Mobizen (http://www.mobizen.com)- Connect with Smartphone or Tablet from PC (supports USB, Wi-Fi,3G/LTE)- Using Smartphone mirroring, use Android App on PC (UsingInstagram with Mobizen video: http://youtu.be/CphMcAWGLa8)- Record mobile screen: record the screen or take screenshotwithout rooting or special setup.- Mobile contents streaming: access the music and video stored inthe Smartphone without transferring them.- File transfer with Drag & Drop: easily send and receive filesbetween PC and mobile by mouse’s drag & drop.- Smartwork support: make presentation of information on theSmartphone with mirroring, check text messages, email, SNSnotification and missed calls using notification feature.​​• RemoteCall + mobile pack(http://www.rsupport.com/kr​/products/remotecall/mobilepack)- Screen sharing: connect with technical support representative,share the mobile screen to analyze the problem and provide aquicker and more professional solution.- Remote control: launch programs and allow the representative tocontrol the mobile device to directly analyze and solve theproblem.- Every possible communication method in remote support: user canwrite or draw directly on the phone, 2-way text chat and talk whileyou are on the call.Notes: Plugin:Pantech v3.0 app cannot be executed on its own and itis executed only in the certified device and by the mobile productand service provided by Rsupport.Plugin:Pantech v3.0 app will be automatically installed when usingRsupport’s mobile product and service.Supported devices :VEGA Racer 2 : IM-A830S/IM-A830K/IM-A830LVEGA Racer 2 Bling : IM-A830KEVEGA S5 : IM-A840SVEGA S5 Special : IM-A840SPVEGA R3 : IM-A850S/IM-A850K/IM-A850L

This APP is needed for Rsupport's mobile services.This APP is not a stand-alone, It can only run if you are usingRsupport's mobile services.This APP will install the add-on if you use Rsupport's mobileservices.Supported Devices :- MediaPad 7- MediaPad 7 Lite- MediaPad 7 Youth- MediaPad- SpringBoard

This APP is intended only for AOT(TCL)mobiles.This APP is needed for Rsupport's mobile services.- Mobizen service (http://www.mobizen.com)- RemoteCall Mobile Pack service(http://www.rsupport.com/Products/RemoteCall/MobilePack)This APP is not a stand-alone, It can only run if you are usingRsupport's mobile services.This APP will install the add-on if you use Rsupport's mobileservices.

빅노트용 모비즌만 설치하면 내 핸드폰과 패드가 칠판이 된다주의: Bignote H/W 제품을 구매 하셔야 사용가능한 앱 입니다.Bignote H/W를 구매한 기업고객을 위한 앱입니다.[지원범위]- Android : 2.3 ~ 4.3- PC : Windows XP 이상개발사 홈페이지 : http://www.rsupport.com빅노트 홈페이지 : http://www.islkorea.com----개발자 연락처 :Tel. 070-7011-3900서울특별시 송파구 위례성대로 10 에스타워 11~15층알서포트If you install only theMoby seasons for my cell phone and note pads are a big chalkboardNote: Bignote H / W product is available, the app must bepurchased.         Bignote H / Wis the app for your purchase business customers.[Coverage]- Android: 2.3 ~ 4.3- PC: Windows XP or laterDeveloper website: http://www.rsupport.comBig Notes HOME: http://www.islkorea.com

Rsupport’s VisualSupport - RemoteCall solutionutilizes the customer’s mobile device camera to stream HD video ofthe issue(s) they’re experiencing in real-time. By using Rsupport’svideo support solution, support representatives are able to seeexactly what the customer is experiencing and eliminate the needfor customers to narrate their issues. Additionally, customers areable to stream and receive support from virtually any locationthrough a Wi-Fi, 3G, or LTE connection.• Improve First Call Resolution• Reduce Time to Resolution• Increase Overall Satisfaction[Key Features]1. Real-time Video StreamingSupport representatives are able to see exactly the issues thecustomer is experiencing through a real-time video stream.2. Screen CaptureAnalyze issues more effectively by taking a screenshot of what thecustomer is streaming.3. On-screen DrawingMark important areas for the customer to see to communicate certainpoints more clearly.4. Easy to ConnectAll the customer needs to do to get connected is input the 6-digitconnection code provided by the support representative.[Receiving Video Support - Customers]1. Download, install, and then launch the VisualSupportapplication.2. Enter the 6-digit connection code provided by the supportrepresentative, then click ‘OK’.3. Engage in real-time video support.4. Close the application once video support session has ended.* Android OS 4.0~6.0 Recommended

Rsupport’s VisualSupport - RemoteCall solutionutilizes the customer’s mobile device camera to stream HD video ofthe issue(s) they’re experiencing in real-time. By using Rsupport’svideo support solution, support representatives are able to seeexactly what the customer is experiencing and eliminate the needfor customers to narrate their issues. Additionally, customers areable to stream and receive support from virtually any locationthrough a Wi-Fi, 3G, or LTE connection.• Improve First Call Resolution• Reduce Time to Resolution• Increase Overall Satisfaction[Key Features]1. Real-time Video StreamingSupport representatives are able to see exactly the issues thecustomer is experiencing through a real-time video stream.2. Screen CaptureAnalyze issues more effectively by taking a screenshot of what thecustomer is streaming.3. On-screen DrawingMark important areas for the customer to see to communicate certainpoints more clearly.4. Easy to ConnectAll the customer needs to do to get connected is input the 6-digitconnection code provided by the support representative.[Receiving Video Support - Customers]1. Download, install, and then launch the VisualSupportapplication.2. Enter the 6-digit connection code provided by the supportrepresentative, then click ‘OK’.3. Engage in real-time video support.4. Close the application once video support session has ended.

Plugin:CASIO V1.0 app allows seamlessconnection with CASIO Pos mobile devices to use the program andservices provided by Rsupport.Rsupport provides remote support service to enterprises based onpowerful and secured mobile cloud, and with this App, users canenjoy the service with latest technology and security.This App has been directly tested and certified by CASIO to besafely installed and it serves the following purposes.•Mobizen (http://www.mobizen.com)- Connect with Smartphone or Tablet from PC (supports USB, Wi-Fi,3G/LTE)- Using Smartphone mirroring, use Android App on PC (UsingInstagram with Mobizen video: http://youtu.be/CphMcAWGLa8)- Record mobile screen: record the screen or take screenshotwithout rooting or special setup.- Mobile contents streaming: access the music and video stored inthe Smartphone without transferring them.- File transfer with Drag & Drop: easily send and receive filesbetween PC and mobile by mouse’s drag & drop.- Smartwork support: make presentation of information on theSmartphone with mirroring, check text messages, email, SNSnotification and missed calls using notification feature.• RemoteCall + mobile pack (http://www.rsupport.com/kr​/products/remotecall/mobilepack)- Screen sharing: connect with technical support representative,share the mobile screen to analyze the problem and provide aquicker and more professional solution.- Remote control: launch programs and allow the representative tocontrol the mobile device to directly analyze and solve theproblem.- Every possible communication method in remote support: user canwrite or draw directly on the phone, 2-way text chat and talk whileyou are on the call.Notes: Plugin:CASIO V1.0 app cannot be executed on its own andit is executed only in the certified device and by the mobileproduct and service provided by Rsupport.Plugin:CASIO V1.0 app will be automatically installed when usingRsupport’s mobile product and service.Supported Devices :CASIO POS- V-R100

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

Mobizen Mirroringcontrols Android devices from a PC.shows the screen of Android/iOS devices on a PC.supports wired/wireless connections(3G/LTE/Wi-Fi/USB).Use Mobizen to do theseㆍEnjoy games/video/pictures on a bigger screen.ㆍControl smartphones with keyboard and mouse.ㆍReceive alerts and notification on the PC.ㆍAccess the phone when it is not with you.ㆍFind or copy files to/from the phone.Main featuresㆍScreen mirroring: enjoy mobile screen in the big way!ㆍcontrol the mobile from PC!ㆍConnect in any way: supports USB/3G/LTE/Wi-Fi.(3G/LTE/Wi-Fi available on Professional version only)ㆍsecurely remote control devices with 2-step verification.ㆍeasily access files on the mobile device.ㆍreceive all alerts and notifications on the PC.Other featuresㆍMirror in full screen.ㆍAdjust transparency on the PC side.ㆍRecord the smartphone from PC.ㆍQuick access key such as HOME, MENU, BACK, SEARCH, POWER andVOLUME.ㆍSkin specific to the device.ㆍClean recording / mirroring without watermark.ㆍUse Google or Facebook account to connect.< 2 ways to get started>[1] Get started with an email.- Launch the Mobizen Mirroring app.- Press [Start].- Select an email account registered on the phone.- Enter the password and press [Start].- On the PC, open www.mobizen.com.- Enter the email and the password to login.- Done! You are now connected.[2] Get started with Goole+/Facebook- Launch the Mobizen Mirroring app.- Press [Start].- Select either Goole+ or Facebook.- Allow the usage of the selected account.- On the PC, open www.mobizen.com.- Select the same SNS account (Google+ or Facebook) to login.- Done! You are now connected.< System requirements and browser information >* Mobizen Mirroring supports Android N.[Mobile]-Android 4.0 or higher[PC Operating System]-Windows 7 or later[Browser]-Chrome 21 or higher, Firefox 18 or higher, Internet Explorer 10 orhigher,Safari 7.1 or laterDo you want know more about Mobizen?▶Helpdesk http://support-mirroring.mobizen.com/hc/en-us▶Website https://www.mobizen.com/?locale=en

Remotely connect and view your deviceanytime, anywhere!★Boster Mode Setting?▶ http://goo.gl/ejzzuSTake your presentations to the next dimensionㆍMirror documentsㆍpicturesㆍvideo in HDㆍEmphasize by drawing directly on the screenㆍTake screenshots and record the mobile screen onto the PCㆍControl and type from PCSpecialty of MobizenㆍSupports OTP authenticationㆍMirrorㆍcontrol at the same sameSimple, yet infinite possibilitiesㆍAccess your device at home from workㆍLogin using GoogleㆍFacebook account, no need to sign up.[How to get started]STEP1. Download and install Mobizen Mirroring-download and install the mobile app and PC application.▶https://www.mobizen.com/STEP2. Sign up and log in-Launch the mobile app and log in using Google/Facebookaccount.STEP3. 2-step verification and start mirroring-Press “2-step verification” button on the mobile app, get the 6digits code from PC application and enter it on the mobile.*Mobizen mirroring is available for USB, WiFi and connectionsDo you want know more about Mobizen?▶Helpdesk http://support-mirroring.mobizen.com/hc/en-us▶Website https://www.mobizen.com/?locale=en

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

RSUPPORTの「遠隔サポート –RemoteCall」は、オペレータがお客様の端末に遠隔接続し、不具合を診断し、リアルタイムで解決する遠隔サポートソリューションです。もうサービスセンターを訪問する必要はありません。「遠隔サポート– RemoteCall」でRSUPPORTだけの安定したリアルタイム遠隔サポートサービスをご体験ください。 【主な機能】 1.画面制御 - オペレータとスマートフォンの画面制御ができる為、適切なアドバイスができ、問題を解決することができます。 2. 描画 -お客様とのコミュニケーションにおいての重要事項をチェックし、下線を引くなどを行うことでお問い合わせ内容に明確な対応が可能です。 3.チャット - 「遠隔サポート –RemoteCall」だけのチャットサービスは、お客様とオペレータ間の正確なコミュニケーションをサポートします。 4. 簡単接続 -お客様は、オペレータが案内する6桁の接続コードを入力することで簡単に接続することができます。 【ご利用方法】 -接続コードを利用したオペレータ接続 1. Google Playでダウンロードした「遠隔サポート」アプリを実行します。 2.オペレータが案内する接続コードを入力後、OKボタンをタッチします。 3. 遠隔接続後、サポートを開始します。 4.遠隔サポート完了後、終了します。

Assists the user installing the right mobile support app to theirdevice

A mobile support solution to remotely connect, view and controlmobile devices.

RemoteView - A mobile service app to control remotely located PC.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

This APP working with RemoteCall Mobile Pack. It's not astand-alone.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

Rsupport’s ‘MobileSupport – RemoteCall’ application allowssupportrepresentatives to remotely access customers’ mobile devicestoidentify and resolve issues in real-time. With ‘MobileSupport–RemoteCall’, support representatives are able to provide secureandreliable support without having to have the customer visitasupport center. [Key Features] 1. Screen Control View andcontrolcustomers' mobile devices in real-time to collaborativelyidentifyand resolve issues. 2. On-screen Drawing Mark importantareas forthe customer to see to communicate certain points moreclearly. 3.Text Chat MobileSupport – RemoteCall’s in-app chatfeature allowscustomers and support representatives to convenientlycommunicatewith each other during support sessions. 4. SimpleConnectionGetting connected is easy. All the customer needs to dois enterthe 6-digit connection code provided by the supportrepresentative.[Receiving Mobile Device Support - Customers] 1.Download, install,and then launch the ‘MobileSupport’ application.2. Enter the6-digit connection code provided by the supportrepresentative,then click ‘OK’. 3. Engage in real-time videosupport. 4. Close theapplication once video support session hasended. * Recommended OS: 4.0~11.0

This APP is intended only for AOT(TCL) mobiles. This APP isneededfor Rsupport's mobile services. - Mobizenservice(http://www.mobizen.com) - RemoteCall Mobile Packservice(http://www.rsupport.com/Products/RemoteCall/MobilePack)This APPis not a stand-alone, It can only run if you are usingRsupport'smobile services. This APP will install the add-on if youuseRsupport's mobile services.

This APP is intended only for AOT(TCL) mobiles. This APP isneededfor Rsupport's mobile services. - Mobizenservice(http://www.mobizen.com) - RemoteCall Mobile Packservice(http://www.rsupport.com/Products/RemoteCall/MobilePack)This APPis not a stand-alone, It can only run if you are usingRsupport'smobile services. This APP will install the add-on if youuseRsupport's mobile services.

Aid provided by LG Electronics application helps customers."LGTelepresence" smartphone customers to use or contact withthecamera after taking the product in question in real time, issentto the agent should be able to get assistance immediately.AScenter without having to visit the simple use and easy to fixtheproblem, and when visiting AS product expertise to advancethestatus of land can be identified that will enablefasterprocessing.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

Receive Mobile and Visual support remotely by connectingtoRemoteCall (remotecall.io). * Getting started 1. OpentheRemoteCall app on your mobile device and enter the6-digitconnection code guided by the support agent. 2. Remoteconnectionwith the agent's viewer starts. 3. In case of on-siteview isneeded while mobile support is in progress, support agentcanswitch to Visual support mode and request permission. 4. Ifyouaccept Visual support on the mobile device, video captured fromthephone's camera is streamed to the support agent's browser.5.Support agent can switch back to mobile support mode at anytimeduring the visual support process. * Key features - Customerscanreceive both mobile and visual support with a single app. -Supportagent can instantly switch the mode between mobile andvisualsupport . * RemoteCall service description - RemoteCall :fastestremote support service accessed from a web browser withoutthe needto install a remote support program. Easily access PC,mobile, andvisual support from a PC or mobile device with a webbrowser. -Mobile support: solve device problems by sharing thescreen andcontrolling it remotely. - Visual support: Share themobiledevice's camera capture streaming in real time to check thesiteand provide solution to the problems directly. Following optionareused to provide the service. 1. Appear on top - Used fordevicecontrol status and screen drawing. 2. Camera - Used forscreensharing during support session. 3. Microphone - Used forvoicesupport and communication. 4. Installed app list - Used forviewingthe control modules and reviewing updates.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

A mobile support solution to remotely connect, view and controlmobile devices.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

NateOn My PC Control is a PC remote control service mobile app.

RemoteView Mobile Agent – Remote Access Module

This APP is intended only for AOT(TCL) mobiles. This APP isneededfor Rsupport's mobile services. - Mobizenservice(http://www.mobizen.com) - RemoteCall Mobile Packservice(http://www.rsupport.com/Products/RemoteCall/MobilePack)This APPis not a stand-alone, It can only run if you are usingRsupport'smobile services. This APP will install the add-on if youuseRsupport's mobile services.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.

This APP working with Mobizen or RemoteCall Mobile Pack. It's not astand-alone.